Complaints & Feedback
Your feedback helps me improve. Your rights are protected. Every concern is taken seriously.
My Commitment to You
I am committed to delivering safe, respectful, and high-quality NDIS support. If something is not right — whether it is about the quality of support, how I communicated, or anything else — I want to know. Raising a concern will not affect your support in any way. I take all feedback seriously and will respond promptly, fairly, and without any negative consequences to you.
Raise It With Me Directly
In most cases, the fastest way to resolve a concern is to speak with me directly. I will listen without judgement, acknowledge your concern, and work with you to find a resolution — usually within 2 business days for minor issues and 5 business days for more complex matters.
Contact the NDIS Quality and Safeguards Commission
If you are not satisfied with my response, or if you prefer to raise your concern with an independent body, you have the right to contact the NDIS Quality and Safeguards Commission at any time — even without raising it with me first. The Commission is the independent regulator of NDIS providers and workers. It handles complaints about NDIS supports and services, investigates concerns, and can take action where the NDIS Code of Conduct has been breached.
NDIS Quality and Safeguards Commission
Available Monday to Friday, 9:00 am – 5:00 pm (local time). TTY: 133 677. Translating and Interpreting Service: 131 450.
Get Independent Advocacy Support
You have the right to have a support person, family member, carer, or independent advocate assist you at any stage of the complaints process. Independent advocates can help you understand your rights, communicate your concerns, and navigate the process — at no cost to you.
Disability Advocacy Finder
disabilityadvocacyfinder.dss.gov.auFind a local disability advocacy organisation in your area.
Your Rights in This Process
Positive Feedback
Positive feedback is just as valuable. If I have made a difference to your day, your independence, or your confidence — I would love to hear about it. You can email me directly at [email protected].
Have a concern or question?
I'm always open to feedback. Reach out directly and I'll respond promptly.