Frequently Asked Questions

Question 1

How do I get started with Elevara Care?

Accepted Answer

Getting started is simple. Call or text me on 0488 530 166, message me on WhatsApp, or fill out the contact form on the Contact page. I'll arrange a free, no-obligation initial conversation to understand your goals, your NDIS plan, and how I can best support you. There is no pressure and no commitment required at that stage.

Question 2

Do I need to be plan-managed to use your services?

Accepted Answer

No — I work with both self-managed and plan-managed NDIS participants. If you are plan-managed, I send invoices directly to your plan manager so there is nothing extra for you to do. If you are self-managed, you pay my invoice and then claim reimbursement from the NDIA through the myplace portal.

Question 3

Can I book a free call before committing?

Accepted Answer

Absolutely. I offer a free 15-minute introductory call so you can ask questions, get a feel for how I work, and decide whether I'm the right fit for you — with zero pressure. You can book directly through my Calendly link or call me on 0488 530 166.

Question 4

What happens at the first meeting?

Accepted Answer

The first meeting is a relaxed conversation — not an assessment. I'll ask about your daily life, your goals, what support you've had before (if any), and what you'd like to be different. I'll also explain how I work, my rates, and answer any questions you have. From there, we'll agree on a support plan that suits you.

Question 5

What NDIS services do you provide?

Accepted Answer

I provide Core NDIS supports including: Assistance with Daily Life (personal care, meal prep, medication prompting), Community Participation (social outings, events, skill-building), Community Transport (appointments, shopping, activities), Household Tasks (cleaning, laundry, home management), and Respite Support (giving carers a break while I support the participant). All services are tailored to your individual NDIS plan.

Question 6

What areas do you service?

Accepted Answer

I service The Ponds, Kellyville, Rouse Hill, Quakers Hill, Blacktown, Stanhope Gardens, Parklea, Glenwood, Bella Vista, Kings Langley, Seven Hills, Toongabbie, Rooty Hill, Mount Druitt, Greenfield Park, and surrounding suburbs. If you're unsure whether I cover your area, reach out — I'm flexible and happy to discuss.

Question 7

What are your hours?

Accepted Answer

I offer flexible hours to suit your schedule: Monday to Friday 7:00 am – 9:00 pm, Saturday 7:00 am – 4:00 pm (by appointment), and Sunday closed except for genuine emergencies. I work around your routine, not a standard 9-to-5.

Question 8

Can you support participants with complex needs?

Accepted Answer

I have experience supporting participants with a range of disabilities and health conditions. During our initial conversation, I'll be honest with you about whether I'm the right fit for your specific needs. If I'm not, I'll do my best to point you toward someone who is — your wellbeing comes first.

Question 9

Do you support children?

Accepted Answer

Yes. I hold a current Working With Children Check (WWC3113359E) and am cleared to support participants of all ages, including children and young people. I have experience working with families and understand the additional care and communication required when supporting younger participants.

Question 10

Are you a registered NDIS provider?

Accepted Answer

I am an unregistered NDIS provider. This means I can only support self-managed and plan-managed participants — not NDIA-managed participants. The advantage for you is that my rates are at or below the NDIS Price Guide limits, and I have lower overheads than registered agencies, so more of your funding goes directly into your support hours.

Question 11

What are your rates?

Accepted Answer

My rates are set at or below the current NDIS Price Guide rates for Core Supports. I do not charge joining fees, cancellation fees (with reasonable notice), or hidden extras. I'll always be upfront about costs before we start. For specific rate information, please contact me directly or visit the Services page.

Question 12

How does invoicing work?

Accepted Answer

For self-managed participants: I send you a clear, itemised invoice after each support session. You pay the invoice and then claim reimbursement from the NDIA through the myplace portal. For plan-managed participants: I send invoices directly to your plan manager with all required details. You don't need to do anything — your plan manager processes the claim on your behalf. Invoices are sent promptly, typically within 48 hours of the support session.

Question 13

What information is on your invoices?

Accepted Answer

My invoices include: my full name and ABN (21 380 826 846), the participant's name and NDIS number, the date and duration of each support session, the NDIS support item description and line item reference, the hourly rate and total amount, and my bank details for payment. All invoices are compliant with NDIS and ATO requirements.

Question 14

What qualifications do you hold?

Accepted Answer

I hold: Certificate III in Individual Support (Disability), NDIS Worker Screening clearance (number 86758445), Working With Children Check (WWC3113359E), First Aid and CPR certification (current), and Manual Handling training. All credentials are current and available for verification on request.

Question 15

Are you insured?

Accepted Answer

Yes. I hold $10 million Public Liability Insurance and $2 million Professional Indemnity Insurance. Certificates of currency are available on request.

Question 16

How do you protect participant privacy?

Accepted Answer

I take privacy seriously. I collect only the information needed to deliver your support, store it securely, and never share it with third parties without your consent (except where required by law or for safety reasons). I comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. See my full Privacy Policy for details.

Question 17

What if I have a complaint?

Accepted Answer

I take all feedback seriously. If you have a concern, please raise it with me directly — I'll always try to resolve issues quickly and respectfully. If you're not satisfied with my response, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au. See my Complaints & Feedback page for the full process.

Getting Started

Services & Support

Pricing & NDIS Funding

Qualifications & Safety

Still have questions?